Your right to information

As a consumer, you have the right to obtain information about whether a product contains any of the substances in the EU’s list of substances of very high concern, known as the candidate list. If you request this, the retailer of the product has to be able to tell you whether it contains any of the listed substances and, if so, which. This is free of charge and must be done within 45 days of the day you requested the information. The owner of the shop has a right to obtain the same information about the product from its manufacturer or importer.

At, you can read more about your right to information about chemicals in products and also find a sheet to print out that you can used to more easily put your question to the shop.

In the case of building materials, information about substances of very high concern has to be included with the product when you purchase it. If a product is treated with pesticides, for example antibacterial substances, this must be stated on the product. Hazardous chemical products also have to be labelled with warning symbols and text that provides information about the danger.